A-484 1st Floor Block 1, Gulshan-e-Iqbal Karachi, Pakistan
callback@amcobpo.com
Support

Ping Us Via Following Methods

  • By sending an email to support@amcodata.pk — (First Response is within 15mins, depending on the Problem; we clear most issues within 24 hours) via (HIPPA) Compliant Remote support
  • For Emergency Outages, call at 021-3483-2605
Resolution Time
Case resolution is often an investigative process with many variables and usually requires collaboration and troubleshooting by various teams to determine the root cause to resolve your case. Thus, providing target resolution times is difficult. We commit to providing regular updates as we progress through the troubleshooting process, and we will continue to work on the issue until we resolve it.

We Are at Your Service

Monday to Friday from 06:00 AM to 08:00 PM
Saturday 10:00AM to 2:00PM
Sunday: Closed

Emergency NOC: 24 hours a day, 7 Days a week, and 365days a year
Closing a Case
We manage all cases to an agreed conclusion. Claims will not be closed until confirmation that you have received a resolution.
Note: this also includes specific problems associated with the vendor.

Security Levels and Response Time

Level 1

Security Level

Your entire system is inoperable and your organization is critically impacted

Response Time

Initial response is within 15 minutes

Level 2

Security Level

You cannot use the system, or a function of the system is not working correctly and is affecting your processing. No workaround is available. It is impacting your business severely

Response Time

Initial response is within 15 minutes

Level 3

Security Level

A function is not working correctly but is not mission-critical. Often a workaround will exist, although you need to resolve the issue. Your business is not seriously affected

Response Time

Initial response is within 15 minutes

Level 4

Security Level

You have a question or request for information regarding existing systems, new products, or functionality

Response Time

Initial response is within 15 minutes

Yes, some businesses are saving 25% and even more with managed IT services. The cost savings depend on the type of business.
Amco data will help your organization cut your IT costs as it is helping an ever-growing list of companies to do the same.
We empower manufacturing firms, project management, engineering, and law firms with our professional and full-service managed IT solutions.
We empower our clients by furnishing enterprise-level end-to-end managed IT solutions. WE HAVE GOT YOU COVERED from ISP selection to individual devices like PCs, printers, and mobile computers.